Responsible for consulting, forensic and investigative support on legal issues related to computers and the Internet. Provides case re-creation using similar operating systems and Internet applications as used by clients. Offers expert testimony in state and federal courts including the creation of exhibits in support of conclusions drawn. Maintains an updated working knowledge of Internet applications, new Internet technologies and forensic tools in support of clients' future needs with a special emphasis on child pornography and sex crimes. Provides digital forensic and investigative services to clients for use in civil litigation. Provides review of forensic reports and testimony of law enforcement/private forensic examiners in civil and criminal case matters.
Used various computer applications to investigate erroneous and/or fraudulent unemployment insurance payments. Conducted fact finding interviews of claimants, employers or third parties. Conducted in person and telephonic interviews. Researched and applied Washington State laws, policies and procedures. Adjudicated Unemployment Insurance claims based on Washington State RCW's and WAC's using multiple computer systems. Attended appeal hearings to provide testimony of my investigation and represent the Employment Security Department. Provided technical information to claimants and employers. Provided technical assistance to claimants, employers and Unemployment Insurance TeleCenter staff. Assisted in fraud prevention by providing information to staff, customers and the public. Cooperated and provided assistance to other agencies and their investigations. Created processes for audits. Assisted in testing of new computer applications.
Provided TeleCenter training to existing and new staff in: Computer Applications; Unemployment Insurance RCW's, WAC's, Policies and Procedures; Initial, Complex, Special Wage and Interstate Claims; Interactive Voice Response System; Customer Service and Ergonomics. Provided technical assistance and coaching to staff and supervisors. Worked on special projects to assist in feedback and testing of new computer applications. Researched and applied Washington State laws and policies. Wrote training manuals and curriculum, updated manuals and created training materials.
Adjudicated Unemployment Insurance claims based on Washington State RCW's and WAC's using multiple computer systems. Conducted fact finding interviews of claimants, employers or third parties. Conducted in person and telephonic interviews. Researched and applied Washington State laws, policies and procedures.
Provided leadership in conjunction with the supervisor. Provided technical assistance and coaching to staff. Provided training of computer applications, Unemployment Insurance laws, policies and procedures, and all forms of claim filing to new staff. Scheduled and monitored workflow. Supplied statistical, special and other reports as needed.